 Online Help |
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Online Help |
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There are two ways to arrive at the Edit Order screen, either from an unbatched order, or from a batched order.
When orders come in to your store they are not included in a batch until you create one. Until then they are unbatched.
You can see all the unbatched orders listed in the left navigation area, under Order Processing > Unbatched Orders. The order number, date, customer ship-to name, and order total are displayed for each one.
To view detailed information for any order or to edit an order, click the link describing it, in the left navigation area.
Once orders have been batched you can edit them from the Process Orders screen for the batch.
Find the batch you need in the left navigation area under Order Processing. Under the batch name click Process Orders.
To view detailed information for any order or to edit an order, find it in the list of orders to be processed and click Edit, to the right of the order.
View the customer information for this order, and edit if needed. For example, a customer may contact you to change the ship-to address after placing the order.
You can make one-time-only changes to the shipping and billing information directly on the Customer Information screen.
If you want to make permanent changes that will be saved with the customer record click the Edit button in the upper-right corner of the screen.
To display a formatted–for–printing version of all the order details click the Printable button in the upper-right corner of the screen. You might want to print each order for your files. It contains all the fields of your customer's order.
If the order is encrypted you must enter the pass phrase before the Payment Information will be visible or printable.
View a listing of the products or services the customer has ordered. This screen also shows the shipping, tax, and total order amounts, which you can edit.
Whether this screen is available or not depends on the payment type. For instance, a COD order will not require a Payment Type screen. When one exists, the name is the actual name of the payment type. The data shown may be edited depending on the payment type.
If encryption was in effect when the order was placed, the screen will be available, but will contain nothing. It is available if you use Credit Card Payment With Simple Validation.
When viewing an encrypted order there is usually no Payment Type screen available. You will be prompted to enter the encryption pass phrase. When you have entered your pass phrase, you will be able to view the payment information.
To view the payment information for an encrypted order...
Enter the encryption pass phrase.
Click the Lock button to submit the pass phrase, and unlock the order.
Select the Payment Information tab.
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Caution: Remember your pass phrase. Lost pass phrases cannot be recovered, even with help from your hosting company or MIVA customer support. Encrypted order information can be viewed only with the pass phrase. |
The encrypted payment information will be viewable until you do one of the following:
The Lock button should be showing an unlocked lock. Click it to lock it.
Go to any other screen.
To view the payment information again at any point, simple repeat the steps above.
