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MIVA Merchant 5 Online Help
You can manually make an adjustment to an affiliate's account, either to pay them a commission that was not automatically recorded, or to void a commission that should not be paid to the affiliate.
For instance, one of your affiliates tells you they are sending a good customer of theirs to purchase a recommended product from your store. Perhaps the customer does not order right away, but instead goes directly to your store later (bypassing the link on your affiliate's site), or places an order from another computer. The referral would not be recorded automatically. Just the same, you want to reward the affiliate for referring a customer to you. To increase the affiliate's commission, enter a positive number in the Earned field.
You can also decrease an affiliate's earnings. Perhaps a referred shopper placed an order, but cancelled it soon after. The commission would have been recorded for the affiliate, but should be adjusted out, since the referral did not result in a sale. To reduce the affiliate's commission, enter a negative number in the Earned field.
Some of the fields are not required. In some cases it will be appropriate to skip certain fields. In general, include as much information as you can, for your own reference.
If the adjustment is associated with a particular order, you can enter the order number and order amount here for your own records.
From time to time you might need to specify a commission amount that is not associated with a particular order, possibly to reward the associate who referred the most shoppers in a given month, or to pay a commission for a referred walk-in sale at your brick-and-mortar store. In cases such as these, simply leave these fields blank.
Enter the adjustment to the commission earned. This can be a negative or positive number.
Enter any comments here, for your own records, explaining why the adjustment was made. To view this note at a later time, click Edit for the particular adjustment.
Select Void to invalidate the entry you are currently making. Whatever amount, positive or negative, you enter, it will not be included in the commission total. Enter a note giving the reason for voiding the adjustment, in the Void Reason field. Your name will automatically be entered.
The reason for voiding the adjustment, along with your name, will be displayed in the Earnings list for the affiliate.
You can edit the status of any adjustment after you initially create it, to void it, or to restore it to a normal state. To do so, select the adjustment from the Earnings list, and click Edit. You cannot change the amount at that time, only void it, or restore it.